Refund & Return Policy

At NutriSelect (a brand of NMAC Group), we want you to be completely satisfied with your purchase. This policy explains when and how you can cancel an order, request a return, or receive a refund.

1. Cancellation — Unpaid Orders

If your order has not been paid yet (e.g., a pending order), you can cancel it at any time from your Order History page. No charges apply and no action from our side is needed.

2. Cancellation — Paid Orders (Before Shipping)

If you have paid for an order and it has not yet been shipped, you can raise a cancellation request from your order detail page. Our team reviews all cancellation requests within 1 business day.

• Eligible statuses for cancellation: Pending, Confirmed, Processing.
• Once an order is marked Shipped, it can no longer be cancelled.
• Upon approval, a full refund is initiated to your original payment method (see Refund Timeline below).

3. Returns — Damaged or Incorrect Items

We take quality very seriously. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery:

• Email: nutriselect@nmacgroup.in
• Support ticket: Raise a support request

Please include your order reference number and a photo of the damaged or incorrect item. We will arrange a replacement or full refund at no cost to you.

4. Non-Refundable Situations

Refunds are not available in the following cases:

• The order has already been delivered and is not damaged or incorrect.
• The damage or quality issue is reported after 48 hours of delivery without a valid reason for the delay.
• The return request is for a change of mind after the order has been shipped.
• Items that have been opened, used, or consumed (unless the product is defective).

Note: Minor variations in colour, texture, or aroma are natural characteristics of food products and do not qualify as defects.

5. Refund Timeline

Once a refund is approved and initiated, the amount is credited to your original payment method (UPI, card, net banking, or wallet) within:

• 5–7 business days for most payment methods.
• Credit card refunds may take an additional 1–2 billing cycles to appear depending on your bank.

You can track your refund status on your Order Details page. We process refunds through Razorpay; once initiated from our end, the timeline is governed by your bank or payment provider.

6. Order Placed with Coupon or Discount

If your order was placed using a coupon code, the refund will be for the actual amount paid (after discount). Coupon codes are non-transferable and will not be re-issued after a successful refund.

7. Auto-Refunds

In some cases we initiate automatic refunds even without a customer request:

• If your PIN code is found to be outside our delivery area after payment — a full refund is processed automatically.
• If an item goes out of stock after your payment — a full refund is processed automatically.

You will be notified in-app when an automatic refund is initiated.

8. How to Request a Cancellation or Refund

1. Log in to your account and go to My Orders.
2. Open the order you wish to cancel.
3. Click "Request Cancellation" (available for paid, pre-shipment orders).
4. Our team will review and approve your request within 1 business day.
5. Once approved, we will initiate the refund — you will see a status update in your order.

Alternatively, raise a support ticket or email us at nutriselect@nmacgroup.in.

9. Contact Us

For refund-related queries, please contact:
NMAC Group (NutriSelect)
Near Co-operative Bank, Boha, Mansa, Punjab 151503
Email: nutriselect@nmacgroup.in