Shipping & Delivery Policy
Last updated: October 7, 2026
At NutriSelect (a brand of NMAC Group, Boha, Mansa, Punjab), we deliver our natural food products directly from our facility to your doorstep. This policy explains our delivery timelines, charges, and serviceable areas.
1. Delivery Timeline
Orders are typically delivered within 2–3 working days from the date of order confirmation and payment. Working days are Monday to Saturday, excluding public holidays.
Delivery timelines are estimates. Factors such as remote locations, public holidays, natural events, or logistics partner constraints may occasionally extend delivery by 1–2 additional days. We will notify you through the app if there is a significant delay.
2. Delivery Charges
| Order Value | Delivery Charge |
|---|---|
| Below ₹999 | ₹79 (or as shown at checkout for your PIN code) |
| ₹999 and above | FREE |
Delivery charges for your specific PIN code are shown at checkout before you pay.
3. Serviceability
We currently deliver to select PIN codes in Punjab and nearby regions. You can check whether we deliver to your area at checkout by entering your PIN code. If your area is not currently serviceable, we are continually expanding and encourage you to check back.
If a payment is made and your PIN code is subsequently found to be outside our delivery network, a full automatic refund will be processed to your original payment method within 5–7 business days.
4. Order Processing
- Orders placed before 12:00 PM on a working day are typically dispatched the same day.
- Orders placed after 12:00 PM, or on Sundays and public holidays, are dispatched the next working day.
- You will receive an in-app notification when your order is dispatched.
5. Delivery Address
- Please ensure your delivery address and phone number are accurate. We are not responsible for non-delivery caused by an incorrect or incomplete address.
- If delivery is attempted and no one is available to receive the order, our delivery partner may attempt re-delivery or contact you on your registered number.
- You can update your delivery address any time from your Account – Addresses page before your order is dispatched.
6. Tracking Your Order
You can track your order status from My Orders. Status updates include: Pending → Confirmed → Processing → Shipped → Delivered. You will receive in-app notifications at each stage.
7. Damaged or Lost in Transit
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date:
- Email: nutriselect@nmacgroup.in
- Support: Raise a support request
We will arrange a replacement or full refund. See our Refund & Return Policy for full details.
8. Contact Us
For shipping-related queries, please contact:
NMAC Group (NutriSelect)
Near Co-operative Bank, Boha, Mansa, Punjab 151503
Email: nutriselect@nmacgroup.in
Hours: Mon–Sat, 9:00 AM – 6:00 PM